At M.E SOLUTION, we strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy below for more details.
Return Eligibility
We accept returns for most products purchased from M.E SOLUTION under the following conditions:
- The product is damaged, defective, or incorrect upon arrival.
- The product is in unused, unaltered, and original condition, with all packaging and accessories intact.
- Return products will be accepted from the customer within 14 days from the date of delivery.
Non-Returnable Items
Certain items may not be eligible for return or refund, including but not limited to:
- Products that have been used or installed.
- Customized or special-order items.
- Items purchased from third-party sellers or resellers.
If you are unsure whether your item is eligible for return, please contact us for assistance.
How to Return a Product
If you would like to return a product, please follow these steps:
- Contact Us: Email us at [Jagdeep@mesolutions.in] with your order number and the reason for the return. If the product is defective or incorrect, please provide pictures of the item to help us process your return more efficiently.
- Return Authorization: Once we review your request, we will provide you with a Return Authorization (RA) number and instructions for returning the product.
- Pack the Item: Carefully pack the item in its original packaging (if available) along with all accessories, manuals, and parts.
- Ship the Item: Ship the item back to us using a trackable shipping service. You will be responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect product).
Refunds
Once we receive your returned product and verify its condition, we will process your refund. The refund will be issued to the original payment method. Please note the following:
- Refunds typically take 5-7 business days to get credited to bank account after we receive the returned item.
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect product).
- Restocking Fee: In some cases, a restocking fee of up to 15% may apply to returned items that are in open or used condition.
Exchanges
If you would like to exchange a product for another item, please follow the return procedure above. Once we receive the returned item, we will ship the new product to you. You may be required to pay any price difference between the exchanged item and the new product.
Exchanges and replacement from the customer will be accepted within 14 days of product delivery day
Damaged or Defective Items
If your product is damaged or defective upon arrival, please contact us immediately at [Jagdeep@mesolutions.in] within 7 days of receiving your order. We may request photos of the damaged or defective item to process your return or exchange. In cases of defective or damaged items, we will cover the cost of return shipping.
Shipping policy - Estimated shipping delivery time is 5-7 days
Cancellations
Orders can be canceled before they are shipped. If you wish to cancel an order, please contact us as soon as possible at [Jagdeep@mesolutions.in]. Once the order has been shipped, the return policy applies.